Complaints Analyst: Market Conduct
Skills
• Governance, risk management, compliance and information/
knowledge management
• Quality assurance
• Continuous improvement
• Stakeholder engagement
• Complaints management
• Complaints resolution
• Complaints trends and analysis
• Service delivery
• Business writing
• Records management
Key Accountabilities
• Resolve complaints by evaluating information collected pertaining
to queries/complaints, analyzing complaints to determine best
practices on how to deal with the complaint, deciding on
appropriate action to be taken, and liaising with relevant
stakeholders;
• Consult with complainants and service providers to gather
information;
• Refer consumers to appropriate regulatory or consumer protection
institutions;
• Liaise with key teams across the office to process complaints to
resolution;
• Provide progress reports to complainants;
• Draft presentations and compile complaints statistics;
• Conduct presentations with regulatory departments to discuss
complaints;
• Maintain an up to date Complaints register
Qualifications & Experience
• Relevant Bachelor’s degree (e.g. Law / Economics);
• A minimum of two (2) years relevant experience in one or more
industries regulated by NAMFISA.
Job Location
51 – 55 Werner List Street (Gutenberg Plaza)
How to Apply
We encourage energetic, dynamic and results-driven team players to forward their applications to:
Vacancies
Human Resources Manager, P. O. Box 21250, Windhoek
OR
NIEIS: home
OR
Hand deliver to:
Upper Ground Floor, 51 – 55 Werner List Street, Gutenberg Plaza
OR
E-mail to: hr@namfisa.com.na
Persons with disabilities may apply via the above channels, or via the National Disability Council of Namibia as follows:
Ms. M. Katjinamunene – magdelena.katjinamunene@mgepesw.gov.na
OR
Ms. M. Ndengu – maria.ndengu@mgepesw.gov.na
As per Affirmative Action (Employment) Act, Act 29 of 1998, Namibian Citizens from disadvantaged groups and persons with disabilities will
receive preferential treatment and are encouraged to apply.
Please note that certified copies of qualifications and identification documents should be attached to your application. Only short-listed
candidates will be contacted and no documents will be returned.
No faxed applications will be accepted.
NAMFISA reserves the right not to make an appointment in this position.
