Prohibition on Minimum/Maximum Transaction Limits and Surcharging on Debit & Credit Card Payments
The Payment Association of Namibia (PAN), as empowered by the Payment System Management Act, 2003 (as amended), Section 3(1), is mandated to manage the National Payment System (NPS). As part of this mandate, PAN is responsible for ensuring compliance with national and international card operating rules and regulations.
It has come to PAN’s attention that some merchants are imposing surcharges (additional fees) on card transactions or are setting minimum or maximum transaction values as a condition for accepting debit or credit card payments.
These practices are:
It has come to PAN’s attention that some merchants are imposing surcharges (additional fees) on card transactions or are setting minimum or maximum transaction values as a condition for accepting debit or credit card payments.
These practices are:
Acquirers and Merchants
All acquirers and merchants are reminded of their responsibility to comply with all card scheme rules and maintain the integrity of the payment system.
Merchants are required to:
Merchants are required to:
Acquiring banks are responsible to ensure that:
PAN’s Position
Using a debit or credit card is safer, faster, and more convenient than carrying large amounts of cash. Penalising consumers for choosing card payments by adding extra costs or enforcing transaction limits is:
PAN firmly prohibits such practices and urges full compliance from merchants and acquirers alike.
Complaints and Penalties
Consumers are encouraged to report merchants who impose card surcharges or set transaction limits.
If a merchant is found to be in non-compliance, PAN will notify the relevant acquirer, who must ensure immediate correction of the violation.
In cases of continued non-compliance, PAN may take remedial action as allowed under:
If a merchant is found to be in non-compliance, PAN will notify the relevant acquirer, who must ensure immediate correction of the violation.
In cases of continued non-compliance, PAN may take remedial action as allowed under:
A Shared Responsibility
For any queries or to report non-compliant practices, please contact:
The Chief Operating Officer Payment Association of Namibia (PAN) P.O. Box 134 2nd Floor, Rieks House Cnr Feld & Rieks van de Walt Streets, Ausspannplatz Windhoek, Namibia
Telephone: +264 61 415 420 Email: info@pan.org.na
The Chief Operating Officer Payment Association of Namibia (PAN) P.O. Box 134 2nd Floor, Rieks House Cnr Feld & Rieks van de Walt Streets, Ausspannplatz Windhoek, Namibia
Telephone: +264 61 415 420 Email: info@pan.org.na
