launch a complaint online

Did you know that now you can lodge your complaint against financial institutions online through a secured portal by logging on the NAMFISA website? For more information, contact NAMFISA by logging on NAMFISA Consumer Education website: educates.namfisa.com.na or contact NAMFISA at the toll-free number 0800 290500

Treating Customers Fairly (TCF)

An overview of TCF Why treat the customer fairly? The irregularity of information between retail financial services consumers and financial institutions means that financial services consumers are particularly vulnerable to unfair treatment. Typically, financial institutions have far more expertise and resources available to them in designing, distributing and servicing financial products than consumers have available Read more about Treating Customers Fairly (TCF)[…]

SHOWCASE STORY: COMPULSIVE BUYING DISORDER

CAUSES OF COMPULSIVE BUYING DISORDER Compulsive buying disorder is an uncontrollable desire to buy, resulting in excessive, expensive and time consuming retail activities. In our previous edition (June 2015), we focused on how to identify a compulsive buyer. Log on to our website to catch up, (www@namfi sa.com.na). In this edition, we will look at Read more about SHOWCASE STORY: COMPULSIVE BUYING DISORDER[…]

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