NAMFISA Complaints Procedure NAMFISA Complaints Department

When lodging a complaint
Ensure that you have a valid complaint by checking with the NAMFISA Complaints Department on 061 290 5134 or email complaintsdept@namfisa.com.na
  • A complaint may be lodged at NAMFISA in English or in any local language of choice by a complainant or by an authorized representative.
  • It is advisable to first lodge your complaint in writing with the financial institution concerned. If not satisfied with the response, you can contact NAMFISA.
  • Keep copies of all relevant documentation to send with the complaint for record purposes.
  • Keep copies of all correspondences between you and the financial institution.
  • Do not submit original documents unless you are required to do so.
  • Record names, dates, contact details, and valuable information. This makes the investigation easier and faster to conclude.
  • If you lodge your complaint via telephone, always follow up the call with a letter.
  • Back up your claim in writing as far as possible.
Complaints can be submitted
  • In-person (51 -55 Werner List Street, Gutenberg Plaza, Upper Ground Floor)
  • Telephonically 061-290 5134//290 5000
  • By letter/statement or by filling complaints Online Complaints Form which can then be faxed to 061- 290 5161 or posted (P O Box 21250, WHK)
  • Toll-free number 0800290500
  • Online: www.namfisa.com.na or via email at complaintsdept@namfisa.com.na
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