Consumer Experience

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We value your feedback!

Together, we can build a stronger, more informed financial community.NAMFISA invites consumers to share their experiences with financial services through our consumer feedback platform. Your input helps us assess the effectiveness of our consumer education initiatives, identify knowledge gaps, and improve the quality of service across the financial sector. By providing your feedback, you empower NAMFISA to tailor programs that enhance financial literacy, protect your rights, and ensure a fair, transparent, and responsive financial system for all Namibians.

Review Our Service

    General Feedback Form

    Mrs. Magdalena Annet Somses

    I lodged a complaint against [name withheld] with your offices to be assisted with irregularities on my account with them. I was assisted by your staff members and especially Mr.Imba was handling my case. An investigation was done and the problem was solved. I have been struggling on my own for years to get a solution for my problem. Your company assisted me very fast and the service I received was prompt and friendly towards me. I am a very satisfied customer who was assisted by you. I want to send my gratitude and thanks to your whole staff for a very good and friendly service. My case was solved promptly within a month and I have received a refund from the company I was having a complaint with. Once again I want to say thank you for your brilliant service. Thank you for being there for us ordinary Namibians. Keep up your good work. Regards Mrs. M. A. Somses Walvis Bay

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