To ensure a fair and transparent process, all complaints should be submitted through the designated form on our website. When lodging a complaint, please provide detailed information including the nature of the issue, relevant dates, and any supporting documentation.
- A complaint may be lodged at NAMFISA in English or in any local language of choice by a complainant or by an authorized representative.
- It is advisable to first lodge your complaint in writing with the financial institution concerned. If not satisfied with the response, you can contact NAMFISA.
- Keep copies of all relevant documentation to send with the complaint for record purposes.
- Keep copies of all correspondences between you and the financial institution.
- Do not submit original documents unless you are required to do so.
- Record names, dates, contact details, and valuable information. This makes the investigation easier and faster to conclude.
- If you lodge your complaint via telephone, always follow up the call with a letter.
- Back up your claim in writing as far as possible.
Continue to How Complaints Can be Submitted
- In-person (51 -55 Werner List Street, Gutenberg Plaza, Upper Ground Floor)
- Telephonically 061-290 5134//290 5000
- By letter/statement or by filling complaints form which can then be faxed to 061-290 5161 or posted (P O Box 21250, WHK)
- Toll-free number 0800290500
- Online form or via email at complaintsdept@namfisa.com.na
Back to How to lodge a Complaint
