{"id":1149,"date":"2017-03-28T10:36:24","date_gmt":"2017-03-28T08:36:24","guid":{"rendered":"https:\/\/www.namfisa.com.na\/educates\/?p=1149"},"modified":"2025-07-19T14:56:18","modified_gmt":"2025-07-19T12:56:18","slug":"what-have-you-learnt-from-the-testimony-what-to-do-when-treated-unfairly","status":"publish","type":"post","link":"https:\/\/www.namfisa.com.na\/educates\/what-have-you-learnt-from-the-testimony-what-to-do-when-treated-unfairly\/","title":{"rendered":"What Have You Learnt From The Testimony? What To Do When Treated Unfairly?"},"content":{"rendered":"\t\t
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Steps to Take When Raising an Insurance Complaint<\/h3><\/span><\/div>
Understanding Your Insurance Policy:<\/b>\n
\nThe policyholder (insured) should read his\/her insurance policy contract to confirm specifications, terms and conditions of the contract and to get details of the insurer\u2019s complaints procedure.\n

\n\nRaising a Complaint with the Insurer<\/b>\n
\nAfter reading the insurance policy contract, the policyholder needs to complain to the insurer in writing. The policyholder must keep all copies of any communication between him\/her and the insurer. The policyholder must further take note of the individuals whom they are communicating to e.g. Name, contact details; dates and time the call were made. This information will be necessary when the policyholder report a complaint to NAMFISA.\n

\n\nLodging a Complaint with NAMFISA<\/b>\n
\nComplaints can be lodged at NAMFISA by the complainant sending an email to info@namfisa.com.na<\/b> or fax it to +264-(0)61-2905161 or call us at +264-(0)61-290 5000<\/b>. NAMFISA will then investigate the issue on behalf of the complainant (i.e. the policyholder). If the condition for which the policyholder claim was decline is stipulated in the contract, NAMFISA will not be able to assist further. Hence the public is requested to make sure that they understand the insurance policy (contract) before signing it.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How to Lodge an Insurance Complaint<\/h3><\/span><\/div>
Before lodging a complaint, it is essential that the policyholder (the insured) carefully reads their insurance policy contract. This will help clarify the specifications, terms and conditions, and provide details on the insurer\u2019s complaints procedure.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Step-by-Step Guide to Lodging a Complaint<\/h5><\/div>
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<\/h5><\/div>
1. Start with the Insurer: If you are unhappy with how a claim or issue was handled, you must first submit a written complaint to your insurance provider.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2. Keep a Record of Communication\nMake sure to note the following: the names of individuals you spoke to, their contact information, dates and times of calls or meetings or any reference numbers or case IDs. This documentation will be important should the matter need to be escalated.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3. Escalate to NAMFISA if Unresolved\nIf the insurer fails to resolve your complaint satisfactorily, you can escalate the matter to NAMFISA. Submit your complaint via: email: info@namfisa.com.na, fax: +264 (0)61 290 5161 or phone: +264 (0)61 290 5000. NAMFISA will investigate the complaint on your behalf.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NAMFISA can only intervene if the insurer has acted outside the terms of the policy. If the reason for the rejected claim is clearly stated in the contract, NAMFISA may not be able to assist further.\n\nTherefore, consumers are strongly advised to thoroughly read and understand their insurance contracts before signing, and to seek clarity on any unclear clauses.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Steps to Take When Raising an Insurance Complaint Understanding Your Insurance Policy: The policyholder (insured) should read his\/her insurance policy contract to confirm specifications, terms and conditions of the contract<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[432],"tags":[],"class_list":["post-1149","post","type-post","status-publish","format-standard","hentry","category-namfisa-complains-deparment"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/posts\/1149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/comments?post=1149"}],"version-history":[{"count":7,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/posts\/1149\/revisions"}],"predecessor-version":[{"id":35712,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/posts\/1149\/revisions\/35712"}],"wp:attachment":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/media?parent=1149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/categories?post=1149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/tags?post=1149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}