{"id":31346,"date":"2024-09-16T06:58:52","date_gmt":"2024-09-16T04:58:52","guid":{"rendered":"https:\/\/www.namfisa.com.na\/educates\/?page_id=31346"},"modified":"2025-06-24T11:37:57","modified_gmt":"2025-06-24T09:37:57","slug":"when-to-lodge-a-complaint","status":"publish","type":"page","link":"https:\/\/www.namfisa.com.na\/educates\/when-to-lodge-a-complaint\/","title":{"rendered":"When to Lodge a Complaint?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31346\" class=\"elementor elementor-31346\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4665ad elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4665ad\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-37317c1 pr-lg-5\" data-id=\"37317c1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e4fdd5 elementor-widget elementor-widget-image\" data-id=\"2e4fdd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1536\" src=\"https:\/\/www.namfisa.com.na\/educates\/wp-content\/uploads\/2025\/06\/20250602_1641_Frowning-Complaint-Exchange_remix_01jwrhb1qnf9yaqwgvq4sk3fht.png\" class=\"attachment-full size-full wp-image-32929\" alt=\"\" srcset=\"https:\/\/www.namfisa.com.na\/educates\/wp-content\/uploads\/2025\/06\/20250602_1641_Frowning-Complaint-Exchange_remix_01jwrhb1qnf9yaqwgvq4sk3fht.png 1024w, https:\/\/www.namfisa.com.na\/educates\/wp-content\/uploads\/2025\/06\/20250602_1641_Frowning-Complaint-Exchange_remix_01jwrhb1qnf9yaqwgvq4sk3fht-768x1152.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10fca1f elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"10fca1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-e8e69a3\" href=\"https:\/\/www.facebook.com\/Namfisa\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-x-twitter elementor-repeater-item-6b119af\" href=\"https:\/\/twitter.com\/namfisa\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">X-twitter<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-x-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-560cb8e\" href=\"https:\/\/www.instagram.com\/namfisa1\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-e7e8a1f\" href=\"https:\/\/www.linkedin.com\/company\/namfisa\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-a0c9ad9\" href=\"https:\/\/youtube.com\/@namfisanamibia7634?si=ckzzDS5JtEK2hN9g\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-youtube\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M549.655 124.083c-6.281-23.65-24.787-42.276-48.284-48.597C458.781 64 288 64 288 64S117.22 64 74.629 75.486c-23.497 6.322-42.003 24.947-48.284 48.597-11.412 42.867-11.412 132.305-11.412 132.305s0 89.438 11.412 132.305c6.281 23.65 24.787 41.5 48.284 47.821C117.22 448 288 448 288 448s170.78 0 213.371-11.486c23.497-6.321 42.003-24.171 48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e8d34a pr-lg-5\" data-id=\"7e8d34a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2450c8f elementor-widget elementor-widget-text-editor\" data-id=\"2450c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To lodge a complaint with NAMFISA, follow these clear and straightforward steps to ensure your concern is properly addressed:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12d3e8 elementor-widget elementor-widget-spacer\" data-id=\"b12d3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1277df1 elementor-widget elementor-widget-spacer\" data-id=\"1277df1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-101af99 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"101af99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-101af99\" class=\"eael-advance-tabs eael-tabs-vertical eael-tab-auto-active \" data-tabid=\"101af99\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"step1\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"step1-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 1<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step2\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step2-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 2<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step3\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step3-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 3<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step4\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step4-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 4<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step5\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step5-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 5<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step6\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step6-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 6<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"step1-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step1-tab\">\n\t\t\t\t        <h5><span style=\"color: #b39e5d\"><strong>Confirm Your Complaint Validity<\/strong><\/span><\/h5>\n<p>\u00a0<\/p>\n<p>Before submitting your complaint to NAMFISA, verify that it is valid by contacting the NAMFISA Complaints Department at 061 290 5134 or emailing <a class=\"break-word hover:text-super hover:decoration-super dark:hover:text-superDark dark:hover:decoration-superDark underline decoration-from-font underline-offset-1 transition-all duration-300\" href=\"mailto:complaintsdept@namfisa.com.na\" target=\"_blank\" rel=\"nofollow noopener\">complaintsdept@namfisa.com.na<\/a>. This helps ensure your issue falls within NAMFISA\u2019s jurisdiction.<\/p>\n<h6>Continue to <span style=\"color: #b39e5d\"><strong><a style=\"color: #b39e5d\" href=\"#step2\">Step 2<\/a><\/strong><\/span><\/h6>                    <\/div>\n\t\t        \n                    <div id=\"step2-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step2-tab\">\n\t\t\t\t        <h5><span style=\"color: #b39e5d\"><strong>Attempt Resolution with the Financial Institution First<\/strong><\/span><\/h5>\n<p>\u00a0<\/p>\n<p>It is advisable to first raise your complaint in writing directly with the financial institution involved. Keep copies of all correspondence and relevant documents. If you are not satisfied with their response, you can then escalate the matter to NAMFISA<\/p>\n<p>\u00a0<\/p>\n<h6>Continue to <span style=\"color: #b39e5d\"><strong><a style=\"color: #b39e5d\" href=\"#step3\">Step 3<\/a><\/strong><\/span><\/h6>                    <\/div>\n\t\t        \n                    <div id=\"step3-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step3-tab\">\n\t\t\t\t        <h5><span style=\"color: #b39e5d\"><strong>Prepare Your Complaint Documentation<\/strong><\/span><\/h5>\n<p>\u00a0<\/p>\n<p>Gather all supporting documents such as contracts, bank statements, policy documents, correspondence, and any proof of communication with the financial institution. Do not send original documents unless specifically requested. Record important details like names, dates, and contact information to facilitate investigation<\/p>\n<h6>Continue to <strong><a href=\"#step4\"><span style=\"color: #b39e5d\">Step 4<\/span><\/a><\/strong><\/h6>                    <\/div>\n\t\t        \n                    <div id=\"step4-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step4-tab\">\n\t\t\t\t        <h5 class=\"my-0\"><span style=\"color: #b39e5d\"><strong>Submit Your Complaint to NAMFISA<\/strong><\/span><\/h5>\n<p>\u00a0<\/p>\n<p>You can lodge your complaint through multiple convenient channels:<\/p>\n<ol>\n<li><span style=\"color: #b39e5d\"><strong>In person:<\/strong><\/span> Visit the NAMFISA office at 51-55 Werner List Street, Gutenberg Plaza, Upper Ground Floor, Windhoek.<\/li>\n<li><span style=\"color: #b39e5d\"><strong>By telephone:<\/strong> <\/span>Call 061-290 5134 or 061-290 5000. Follow up any phone complaint with a written statement.<\/li>\n<li><span style=\"color: #b39e5d\"><strong>By email:<\/strong> <\/span>Send your complaint and attachments to <a class=\"break-word hover:text-super hover:decoration-super dark:hover:text-superDark dark:hover:decoration-superDark underline decoration-from-font underline-offset-1 transition-all duration-300\" href=\"mailto:complaintsdept@namfisa.com.na\" target=\"_blank\" rel=\"nofollow noopener\">complaintsdept@namfisa.com.na<\/a>.<\/li>\n<li><span style=\"color: #b39e5d\"><strong>Online:<\/strong><\/span> Complete the <a href=\"https:\/\/www.namfisa.com.na\/PublicForm\/NewerForm.php\" target=\"_blank\" rel=\"noopener\">NAMFISA Complaints Online Form<\/a> available on their website and submit it electronically.<\/li>\n<li><span style=\"color: #b39e5d\"><strong>By post:<\/strong> <\/span>Mail your complaint to P.O. Box 21250, Windhoek.<\/li>\n<li><span style=\"color: #b39e5d\"><strong>Fax:<\/strong> <\/span>Send documents to 061-290 5161.<\/li>\n<li><span style=\"color: #b39e5d\"><strong>Toll-free:<\/strong><\/span> You may also call 0800 290 500 for assistance<\/li>\n<\/ol>\n<h6>Continue to<span style=\"color: #b39e5d\"> <strong><a style=\"color: #b39e5d\" href=\"#step5\">Step 5<\/a><\/strong><\/span><\/h6>                    <\/div>\n\t\t        \n                    <div id=\"step5-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step5-tab\">\n\t\t\t\t        <h5><span style=\"color: #b39e5d\"><strong>Follow Up and Acknowledge Receipt<\/strong><\/span><\/h5>\n<p>\u00a0<\/p>\n<p>If you do not receive acknowledgment of your complaint within 24 hours, contact NAMFISA via their toll-free number or telephone lines to confirm receipt. This ensures your complaint is logged and will be investigated promptly<\/p>\n<h6>Continue to<span style=\"color: #b39e5d\"> <strong><a style=\"color: #b39e5d\" href=\"#step6\">Step 6<\/a><\/strong><\/span><\/h6>                    <\/div>\n\t\t        \n                    <div id=\"step6-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step6-tab\">\n\t\t\t\t        <h5><span style=\"color: #b39e5d\"><strong>What to Expect After Lodging Your Complaint<\/strong><\/span><\/h5>\n<p>\u00a0<\/p>\n<p>NAMFISA\u2019s dedicated Complaints Department will investigate your case on your behalf. They handle a wide range of issues including insurance claim repudiations, pension benefit disputes, illegal deductions, and more. The department aims to resolve complaints efficiently and keep you informed throughout the process<\/p>\n<h6>Go Back to <strong><a href=\"#step1\"><span style=\"color: #b39e5d\">Step 1<\/span><\/a><\/strong><\/h6>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9f611e elementor-widget elementor-widget-spacer\" data-id=\"e9f611e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242f8f5 elementor-widget elementor-widget-text-editor\" data-id=\"242f8f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By following these steps, you can confidently lodge a complaint with NAMFISA, knowing your concern will be professionally handled to protect your rights as a consumer of non-bank financial services in Namibia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8529f6 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8529f6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c060b55 pr-lg-5\" data-id=\"c060b55\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5c335c elementor-widget elementor-widget-egovenzfeaturebox\" data-id=\"a5c335c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egovenzfeaturebox.default\">\n\t\t\t\t<div class=\"elementor-widget-container feature-box-wrapper feature-box-modern shortcode-rand-1 egovenz-inline-css\" data-css=\"&quot;.shortcode-rand-1.feature-box-wrapper .feature-box-inner &gt; *:nth-child(1), .shortcode-rand-1.feature-box-wrapper &gt; .media &gt; .media-body &gt; *:nth-child(1) { margin-bottom: 0px; }&quot;\">\r\n\t\t\t<div class=\"feature-box-inner\"><h5 class=\"feature-box-title\"><a href=\"https:\/\/www.namfisa.com.na\/educates\/consumer-complaints\/\" title=\"Complaints Procedures\" target=\"_blank\">Complaints Procedures<\/a><\/h5><\/div>\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-77c4a4f pr-lg-5\" data-id=\"77c4a4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dee923b elementor-widget elementor-widget-egovenzfeaturebox\" data-id=\"dee923b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egovenzfeaturebox.default\">\n\t\t\t\t<div class=\"elementor-widget-container feature-box-wrapper feature-box-modern shortcode-rand-2 egovenz-inline-css\" data-css=\"&quot;.shortcode-rand-2.feature-box-wrapper .feature-box-inner &gt; *:nth-child(1), .shortcode-rand-2.feature-box-wrapper &gt; .media &gt; .media-body &gt; *:nth-child(1) { margin-bottom: 0px; }&quot;\">\r\n\t\t\t<div class=\"feature-box-inner\"><h5 class=\"feature-box-title\"><a href=\"https:\/\/www.namfisa.com.na\/educates\/wp-content\/uploads\/2025\/06\/When-to-lodge-a-complaint-1.pdf\" title=\"Save Complaint Steps\" target=\"_blank\">Save Complaint Steps<\/a><\/h5><\/div>\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-698d211 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"698d211\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5d7a21d pr-lg-5\" data-id=\"5d7a21d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68e8e47 elementor-widget elementor-widget-egovenzfeaturebox\" data-id=\"68e8e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egovenzfeaturebox.default\">\n\t\t\t\t<div class=\"elementor-widget-container feature-box-wrapper feature-box-modern shortcode-rand-3 egovenz-inline-css\" data-css=\"&quot;.shortcode-rand-3.feature-box-wrapper .feature-box-inner &gt; *:nth-child(1), .shortcode-rand-3.feature-box-wrapper &gt; .media &gt; .media-body &gt; *:nth-child(1) { margin-bottom: 0px; }&quot;\">\r\n\t\t\t<div class=\"feature-box-inner\"><h5 class=\"feature-box-title\"><a href=\"https:\/\/www.namfisa.com.na\/PublicForm\/NewerForm.php\" title=\"Consumer Complaints\" target=\"_blank\">Consumer Complaints<\/a><\/h5><\/div>\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d6f4196 pr-lg-5\" data-id=\"d6f4196\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f1d44f elementor-widget elementor-widget-egovenzfeaturebox\" data-id=\"2f1d44f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egovenzfeaturebox.default\">\n\t\t\t\t<div class=\"elementor-widget-container feature-box-wrapper feature-box-modern shortcode-rand-4 egovenz-inline-css\" data-css=\"&quot;.shortcode-rand-4.feature-box-wrapper .feature-box-inner &gt; *:nth-child(1), .shortcode-rand-4.feature-box-wrapper &gt; .media &gt; .media-body &gt; *:nth-child(1) { margin-bottom: 0px; }&quot;\">\r\n\t\t\t<div class=\"feature-box-inner\"><h5 class=\"feature-box-title\"><a href=\"https:\/\/www.namfisa.com.na\/PublicForm\/ContactUs.php\" title=\"General Feedback Form\" target=\"_blank\">General Feedback Form<\/a><\/h5><\/div>\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-07b9631 pr-lg-5\" data-id=\"07b9631\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52550e7 elementor-widget elementor-widget-egovenzfeaturebox\" data-id=\"52550e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"egovenzfeaturebox.default\">\n\t\t\t\t<div class=\"elementor-widget-container feature-box-wrapper feature-box-modern shortcode-rand-5 egovenz-inline-css\" data-css=\"&quot;.shortcode-rand-5.feature-box-wrapper .feature-box-inner &gt; *:nth-child(1), .shortcode-rand-5.feature-box-wrapper &gt; .media &gt; .media-body &gt; *:nth-child(1) { margin-bottom: 0px; }&quot;\">\r\n\t\t\t<div class=\"feature-box-inner\"><h5 class=\"feature-box-title\"><a href=\"https:\/\/www.namfisa.com.na\/PublicForm\/InformUs.php\" title=\"Complaint Against Us\" target=\"_blank\">Complaint Against Us<\/a><\/h5><\/div>\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Facebook X-twitter Instagram Linkedin Youtube To lodge a complaint with NAMFISA, follow these clear and straightforward steps to ensure your concern is properly addressed: Step 1 Step 2 Step 3<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-31346","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/pages\/31346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/comments?post=31346"}],"version-history":[{"count":75,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/pages\/31346\/revisions"}],"predecessor-version":[{"id":34349,"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/pages\/31346\/revisions\/34349"}],"wp:attachment":[{"href":"https:\/\/www.namfisa.com.na\/educates\/wp-json\/wp\/v2\/media?parent=31346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}