NAMFISA COMPLAINTS PROCEDURE

NAMFISA has a dedicated Complaints Department that investigates complaints on behalf of consumers of non-bank financial services and products. These complaints range from:

• Extension of repayment periods without consum-ers consent
• Repudiations of insurance claims

• Non payment of pension benefits

• Excessive interest charges

• Illegal deductions

• Non cancellation of contracts

In the event that the consumer feels aggrieved, he/ she can lodge a complaint against non-bank finan-cial institutions (registered and doing business in Namibia) with NAMFISA. It is important to note, however, that NAMFISA only has jurisdiction over

institutions registered with it and doing business in Namibia. It is therefore important to ensure that you only do business with registered entities. You can contact NAMFISA with the details of the business to find out whether it is registered or not.

The steps to follow when lodging a complaint are:

• Ensure that you have a valid complaint by check-ing with the NAMFISA Complaints Department at 061 290 5134.

• You will be required to first lodge your complaint with the financial institution concerned (in writ-ing). If this fails, you can contact NAMFISA.

• Keep copies of all relevant documentation to send with the complaint and for record

• purposes.

• Keep copies of all correspondences between you

and the financial institution

• Do not send original documents unless you are required to do so.

• Record names, dates, contact details and impor-tant information (this makes the investigation easier and faster to conclude).

• If you lodge your complaint via telephone, al-ways follow up the call with a letter.

• Stay calm even if they (financial institution) are angry.

• Back up your claim in writing as far as possible.

Complaints can be submitted to:

E-mail: zprins@namfisa.com.na

Post: P.O. Box 21250, Windhoek

By hand: Sanlam Centre, 2nd floor

Fax: 061- 290 5161

7 thoughts on “NAMFISA COMPLAINTS PROCEDURE

  • Hello! Sir/Madam I make an agreement with Cashfloat Management solutions, I request this company to consolidate my debt (personal loans) the register number of the company is: Approval Reg. No:CFMSL/ATC/111/01/09 COMPANY NO:Z3305234.

    So I want your company to check for me if its nt a Scam!

  • Evening Sir/Madam?

    I just want to ask what the procedures are or rules to follow when a micro-lender pay money into my account without me asking from them a loan or no contract was signed with them. Coz I am having other financial needs and now they want to deduct whole 1350 once off from my account, a loan I didn’t apply for. I thought is my policy tht has matured coz I didn’t even receive an alert sms to see from were the money was deposited, it’s only when I called to confirm with the bank tht told me tht the money is from there.

  • i took out a loan with a non registered lender. I took a 1300 and could only repay him 1000 after a 2 months.He is adding a 40% on a monthly basis.
    Name is Martin Indongo
    082412444.
    the total outstanding now is at N$6300.I cant afford to repay that amount but the money is just increasing.

  • Good day Mr /madam . I have also a complaint about our campany. We earn commission but , but no club award, No targert .we don’t understand the company commission structure! What we get is like 40× the sale you wrote! If you wrote 20 sale for example they will say 40×20!! And they pay you that money . And no second premium

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