Complaints

GENERAL STEPS TO BE FOLLOWED BEFORE LODGING A COMPLAINT WITH NAMFISA (You can use our online form to make your submission)

Step I
The Consumer must contact the relevant department of the service provider concerned and state the exact nature of the problem with a request for a solution.

Step II
The Consumer should request an appointment with the Principal Officer/Head of the relevant Department of the service provider to express the complaint and demand a solution within a specified period of time {if step I has proved futile}.

Step III
Lodge a written complaint with the service provider and request a reply by the Principal Officer within a specified period of time {if step II has proved unsuccessful}.

Step IV
If the service provider fails to reply or the complainant still feels aggrieved by the reply, take the following steps before approaching NAMFISA.

Write a full statement of all events pertaining to the problem at hand.

Submit the statement plus any relevant supporting documentation to NAMFISA. Should the complaint be laid by e-mail, the relevant supporting documentation should be mailed to NAMFISA at the following postal address:

NAMFISA Complaints Department
NAMFISA
P O Box 21250
Windhoek
NAMIBIA

Alternatively, the supporting documentation can be hand-delivered to:
NAMFISA
Sanlam Building
8th Floor
Independence Avenue.
WINDHOEK

Reference should be made to the e-mail submitted and the date of the submission.